Privacy Policy

Last updated: April 2025

1. Introduction

AFSM Painting & Plastering ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (afsmpainting.com.au) or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details — name, phone number, email address, and property address when you request a quote or contact us.
  • Project information — details about your property and the services you require.
  • Website usage data — IP address, browser type, pages visited, and time spent on the site (collected automatically via cookies and analytics tools).

We only collect information that is reasonably necessary for our business functions.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes for our services.
  • Schedule and manage painting and plastering jobs.
  • Send invoices and process payments.
  • Improve our website and customer experience.
  • Comply with our legal obligations.

We will not use your personal information for direct marketing without your explicit consent.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

  • Subcontractors or tradespeople engaged to assist in completing your job (only as necessary).
  • Service providers who assist us in operating our website or conducting our business (e.g. email hosting, accounting software), subject to confidentiality obligations.
  • Government agencies or law enforcement where required by law.

5. Data Storage & Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems are password-protected and access is restricted to authorised personnel only.

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies through your browser settings; however, this may affect some website functionality.

We may use Google Analytics to analyse website traffic. This data is collected anonymously and does not identify individuals.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or out-of-date information.
  • Request that we delete your information, where it is no longer needed.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

This policy is reviewed periodically and updated as required. Continued use of our services constitutes acceptance of any changes.